I have finished tidying up my notes from the Cognitive Edge accreditation course I did in Sydney last week. There was plenty to go through but I feel the notes only just scratched the surface! Dave Snowden certainly covered a lot of territory!
I have listed some key knowledge fragments from the course that I particularly liked:
- correlation is not causality
- a complex system is always different from its parts
- retrospective coherence gives us the benefit of hindsight but not the benefit of future-telling
- with complexity, one can replicate starting conditions but not outcomes
- using safe-fail in the complex domain, “go forward, probe and experiment”, because we don’t know the answer
- amplify “good” weak signals
- we use “ritual” to trigger identity (and we each have multiple identities)
- archetypes are collective representations, not caricatures
- metaphors are good for human understanding
- humans use pattern recognition intelligence; we are not an information processing machine
- any time a measure becomes a target it is no longer a measure
- and my favourite line, “cynics are people who care”, since they are the ones looking for a better way to improve their organisations (hear, hear!).
There was much more from the course, and plenty to reflect upon. I will do some more reading, thinking and writing. For now, I am chasing up some of the author references in my notes (Sutcliffe, Thom, Kaufmann, and Klein, among others).