Day 2 of the Electronic Resources and Libraries Conference is over and I am still finishing the second part of yesterdays blog post! Oh well, there are a few distractions in Austin after the conference that get in the way of sitting in a hotel typing away on a computer.
I want to follow on from yesterdays blog post with the seven points Andrea concluded his presentation with. For want of a better word, he used “manifesto” to box the following seven points:
1. Information architecture becomes an ecosystem – all of the information artifacts no longer stand alone. They are all part of the single user experience and need to be acknowledged as such.
2. Users become intermediaries – users produce and re-mediate content. [In content management circles this idea has been around a while]. Andrea cited the example of Rosenfeld Media with its range of user experiences.
3. static becomes dynamic – information and content acquisition really never gets finished. There is always something more. Content is always changing and being reconstituted in different ways. The example of a dynamic information example is Wikipedia.
4. dynamic becomes hybrid – boundaries are separating media; there are thinner channels and genre. The example given in the presentation was the Hitachi 2400 windshield that could display a bevvy of information on the screen as you drove along! For example, the logo for a company might pop up to alert you to the fact that a XYZ fast food joint was coming up. I am sure there are probably more worthwhile pieces of information that could be presented but I’ll need to see if digital placement of information on the windscreen is the way to go.
5.horizontal prevails over vertical – intermediaries push for more informal structures and meaning; push for spontaneity and ephemeral meaning. Tagging was the example given.
6. products become experiences – from single object to a wider experience. Experience spans multiple steps for the user experience. [I think that recognition of the customer experience has been around a while among companies and marketeers (love that US expression) for a while as they attempt to differentiate their products - objects - from competitors.]
7. experiences become cross channel experiences – no longer tied to the one artifact and experiences span across channels. The great example used was for selling teddy bears! Build-a-bear not only allows you to create your own teddy bear (thereby outdoing the boring standard teddy bear and associated fluffy pals), you can also enter a digital world and play with other kids and teddy bears there as well. Your teddy bear has a unique bar code and you can give it a name. You can go to Bearaville and play, as an avatar with your bear who is “alive and playing as well”. Whoa – life couldn’t be so good!
Ultimately, Andrea concludes, the information architecture experience needs to account for a vary range of experiences useing cross channels and taking advantage of the integration between our physical space and our digital space.
Within the library context, we need to be aware that information silos may not hold the answers as they once did. We need to look at what channels of information we can use to help our users/clients/patrons get the outcome they want – to find the information they need.