Knowledge management and the world financial crisis

Since my last blog post, the world financial market has really taken a battering as large finanical institutions in the US, Britain and in Europe collapse under the weight of poor lending practices and even poorer management and control structures. The financial impact alone is enormous.
What has this to do with knowledge management, I hear you [...]

On new ways to connect – the three minute soap

I was reading today’s Sydney Morning Herald online when this article caught my attention. The article is about a new web-based soap that will launch on Bebo next month. Mind you, this is not the first time I’ve commented on this type of thing – see a previous post on snack drama.
The really interesting thing [...]

On content management and information architecture

One of the interesting dimensions in content management is how information architecture (IA) affects reader use. The way a web site is structured is integral to the success of that web site, so long as the content meets the needs of the target audience.
Imagine the way a car is produced. Does the design team for a mass [...]

On customer experience for information and knowledge projects

A few days ago I received the Good Experience newsletter with a feature story on customer experience. The article makes great reading about the importance of really understanding your customer and really listening to what they have to say. The article focuses on the retail customer experience but the same applies to a range of [...]

On the weekend and the coming week

Tonight I am flying to Adelaide for the weekend. I will be going to a series of talks tomorrow about railways (a personal interest of mine) and then relaxing on Sunday. I am catching up with a friend on Sunday, and possibly a couple of people whom I have met through conferences and courses. My [...]

On RMAA Convention 2008 – report (3)

Who would have thought that I could make three  blog posts out of the first day of a conference? Well this is the third instalment. I will focus on three papers that dealt with electronic document and records management systems strategy and implementations.
The three presentations were delivered by Jo Stephenson (Victorian Department of Transport), Matt [...]

ON RMAA Convention 2008 – report (2)

In my blog post on Monday I gave a brief summary of the presentations I attended at the RMAA Convention in Sydney. I have finally sorted through my notes and here are some of the discussion points.
The keynote speaker was Dr Julie McLeod from Northumbria University who spoke about the adoption and adaption of records [...]

On change or staying the same

Firstly, an apology. I had promised to give some detail and comments about the papers from the RMAA Convention yesterday. However, I took my notes to work this morning and left them there with the records management plan I am working on! I promise to blog about the conference papers and add my comments tomorrow.
But [...]

On the Sydney records management convention – Day 1

I attended the first day of the Records Management Association of Australia (RMAA) Convention at Darling Harbour in Sydney. It’s the only day I could have attended out of a three day program. I also took advantage of the extensive trade exhibition to talk with a number of vendors and records managment service providers.
I took [...]

On complexity and strategic planning

A couple of weeks ago I organised a half-day workshop for my team and our key internal stakeholders as part of the planning process for next year. I wanted to hear from my stakeholders what they thought about my team and the work we do, as well as to tease out themes and priorities for my team [...]

On methodology in records and knowledge management

I have been working on a document and records management strategy and plan for my current employer. I am actually enjoying the challenge of assessing the organisation’s needs and capabilities in terms of the whole gamut of records management practice.
I am working with the DIRKS methodology from the National Archives of Australia because I am [...]

On back into the swing of things

I am back to the blogosphere from the two week distraction of the Olympic Games and a week sick with the ‘flu. The paraolympics are coming up next and I shall be watching them keenly. But I can safely say that I will also find the time to give some attention to this blog.
Quite a few [...]